Brookstone Lodge near Biltmore Village, Ascend Hotel Collection

The hotel was WONDERFUL. We paid a very reasonable price so we were wondering how the quality of the stay would be but it was excellent . The hotel is very clean , the staff are nice and professional and the location is perfect. I have to brag on the cleanliness . I actually clean homes for a living so I’m pretty hyper vigilant when it comes to cleanliness . This hotel was pretty close to spotless . Our room was wonderful and good smells throughout the entire hotel. No stained carpets or scuffed walls . The location is pristine and right off the interstate . We were no more than a 5-10 minute drive to all the things we wanted to do. There were plenty of restaurants and breweries within a 4 minute straight shot drive . The staff was extremely pleasant from check in to check out . Customer service is really important and something that lacks these days so it was good to see happy employees .

Loved that the property was away from the center of town but only a 5 minute drive to it. We utilized the indoor pool daily. The staff were all super helpful. When we checked in Tyler was so nice and helped get things straightened out for us. The breakfast was pretty typical. Room was clean and had a decent amount of space that we were able to comfortably fit a pack n play as a crib for our youngest.

The facility and room was very clean. Check in and check out was very easy. Breakfast had a variety of options which met my needs. I liked the parking in a more secure location, but it was a little tight when all the spots were filled. It was very close to all the highway accesses and local attractions. Restaurants were within a few miles of driving in any direction.

Room was immaculate and very cozy. A little on the small size but very suitable for one person. A coffee service was provided and coffee pot was also immaculate. The towels were large and plush and bathroom spacious and well lit.

The hotel and staff, we were there 2025 valentine's day weekend. They set up the room with my request and they did an awesome job.